Frequently Asked Questions
Everything you need to know about bringing Strata quality into your home.
What is the typical shipping timeframe for furniture?
Standard shipping for in-stock items typically takes 5-10 business days. Larger furniture pieces may require white-glove delivery, which can take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Strata ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What materials are used in Strata products?
We prioritize sustainability and durability, using FSC-certified hardwoods, organic cotton textiles, and non-toxic finishes to ensure your home is both beautiful and safe.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm for larger home investments.